Work
Search-specific booking
This 2024 project involved creating a variation of the newly redesigned Appointedd booking tool. Instead of presenting the customer with available options, we put them in control: starting the booking flow based on their ideal location, date & time.
Working with internal product team, client and external agency, we designed the search component and booking popover from low fidelity through to dev handover. I embraced the opportunity to evolve and adapt the design system I had built over 2 years.
This project had tight deadlines to coincide with the US-wide www.goodfeet.com website launch.
Booking tool redesign
As the UX designer on a team of 4, tasked with rebuilding the core booking tools on a new tech stack, I conducted user research throughout and designed with an accessibility-and-mobile-first approach. My design outputs included VPAT, design system, functional documentation and UAT.
Being such a big project covering Appointedd's extensive and connected features, the project retro highlighted that dev cycles would have had better momentum if there were clearer milestones in place.
Within the first month post-launch, conversion rates metrics indicated up to 2X increase on conversion rates, with positive feedback about the modernised, customisable UI.
Chrome extension
I enjoyed this project in 2022 because designing a Chrome extension was a new format for me. The extension connects candidates to the recruiter's Firefish SaaS database. I mapped out user needs, journey flows & wireframes within existing design and technical constraints.
Mapbox
As a personal project, I made a food-related interactive map using Mapbox GL JS, based on my 6-month bike trip across Asia.
Contact
Based in Aberdeenshire, Scotland